Refund Policy
Thank you for shopping with Yardi's Heartwood! We want you to be completely satisfied with your purchase. Below are the details of our refund policy for orders shipped within Israel.
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Eligibility for Refunds
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Return Window: Items may be returned for a refund within 14 days of delivery, provided they are unused, in their original condition, and in their original packaging.
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Non-Refundable Items: Custom-made, personalized, or perishable items are not eligible for refunds unless they arrive damaged or defective.
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Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue for a refund or replacement.
Refund Process
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Initiating a Return: To request a refund, contact us at yardengotshal@gmail.com with your order number and reason for the return. We will provide instructions for returning the item.
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Return Shipping: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly shipped. In such cases, we will cover return shipping costs.
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Refund Timeline: Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.
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Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a damaged/defective item.
Exchanges
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We do not offer direct exchanges at this time. To exchange an item, please return the original item for a refund and place a new order for the desired item.
Contact Us
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Have questions about our refund policy? Reach out to our team at yardengotshal@gmail.com or call us at 054-8182758.
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